TenantPilot support.
Need help getting started, have a question about an operation or want to report something that isn't working? You can get in touch directly.
Contact support
When contacting us, let us know what you were trying to do and what happened. Please do not send passwords, recovery codes, access tokens or other sensitive account details.
Getting started
- Install TenantPilot using its Microsoft Store listing.
- Open the app and sign in with the Microsoft account used to administer your organisation's Microsoft 365 tenant.
- Follow the guidance for any prerequisites, Store subscription or trial confirmation shown in the app.
- Choose a task, check the target and details carefully, then confirm only changes you are authorised to make.
Subscription questions
Free-trial availability, recurring subscription charges and cancellation are handled by Microsoft Store. Review your current entitlement and subscription in the Microsoft account you used for the Store purchase.
TenantPilot covers one Microsoft 365 tenant per subscription. If your organisation changes tenant, contact support before assuming your existing entitlement will transfer.
Before reporting a problem
Check that you are signed into the intended Microsoft 365 organisation, that your account has the appropriate permissions and that the required Microsoft services are available. Include the installed TenantPilot version and a description of any displayed error.
Important
TenantPilot is not an emergency support service. For incidents affecting access, security, data or business continuity, follow your organisation's usual IT support and incident procedures.